Terms and Conditions
Terms and Conditions
These terms and conditions relate to the contract between The Red Hand Gang and the parent/guardian as
indicated on the booking form.
The Red Hand Gang offers a place to your child/children detailed on your booking
form on the following terms and conditions.
We currently do not ask for a registration fee to secure a place for your child, this will be reviewed on an
regular basis to determine if it is required. If there have been several instances where parents have
booked a place then not taken up the place thus incurring loss of earnings for The Red Hand Gang then this
arrangement may change to any new parents paying a registration fee. If such a decision is made any
registration fee will be deducted from the first payment for placements.
We currently do not ask for a deposit, however as per point 1. After reviewing on an annual basis, if it is
found there has been an abuse of not paying fees or paying fees late then this may be introduced. Any
deposit paid will be refundable as per point 1.
3) Offer acceptance
The booking and acceptance of these terms and conditions acts as a legally binding contract between The Red Hand Gangwhich is the ‘providing company’ and the purchaser who is the parent / guardian. Any such terminations of this contract should be adhered to as in section 4 of this document.
4) Termination / cancellation / change
We require a minimum of 24 hours written notice, this could mean a letter or an email should you wish to terminate
your place for any reason. Parents still remain liable for fees throughout the notice period. If a parent
withdraws their child during this notice period, the fees shall still remain payable. We reserve the
right to terminate a place with immediate effect if any fees are not paid by the due date, or if a parent
carer or child displays abusive, threatening or otherwise inappropriate behaviour. In all other
circumstances we will give you 48 hours notice, in writing should we wish to terminate a place
for any reason. If a start date is postponed by the parent for any reason we reserve the right to charge
from the original start date stated on the application form. If a parent wishes to change the number
of sessions taken, a mnimum of 24 hours notice must be given in writing. The swapping of sessions is
only usually permitted at the manager’s discretion according to availability of places.
5) Payment of fees
A. Payment of fees to The Red Hand Gang for the child’s place at the nursery shall be made by the
parent / guardian in advance of the child’s attendance or on the day before commencement of the first session.
B. If payment of fees is not made in accordance with our Financial Control Policy we reserve the right to
terminate the child’s place with immediate effect and the child will not be admitted. Any outstanding fees at the point of termination will be charged interest at a rate of 5% per
week on the outstanding balance calculated on the Friday of each week.
The Red Hand Gang will pursue though the legal system any outstanding monies and any court costs are
added to the debt accordingly. There is no automatic right for refunds or alternative or additional
sessions should any sessions be missed due to holidays, sickness, bank holidays, emergency closure
(see emergency closure policy), closure of nursery due to circumstances beyond our control. The
manager may at their own discretion allow days to be swapped providing there is a place and it does not
impact on staff ratios.
E The parent remains responsible for fees and The Red Hand Gang is not liable for collections from third parties,
eg colleges, grant funding, voucher providers. The parent remains responsible for all outstanding fees
paid at as per the terms of the Financial Control Policy.
F Discounts such as sibling discount, or staff discounts are only valid if fees and accounts are up to
date and not outstanding as per the Financial Control Policy.
6) Hours / attendance
A. The Red Hand Gang is open according to the published opening hours. Please inform us before
8am if your child will be absent from a booked session.
B. Please inform The Red Hand Gang of any expected holidays and days to be absent.
If you are late collecting your child from The Red Hand Gang a late fee will apply.
7) Personal property and belongings
We cannot be held responsible for any loss or damage to children’s property. Every reasonable effort
will be made by staff to ensure the children’s belongings are not lost or damaged. An apron/overalls or
old clothes are recommended for children attending The Red Hand Gang as we encourage the children to
engage in messy and art activities and outside play which will entail getting dirty. It is the parent’s
responsibility to name all items of clothing and belongings.
8) Behaviour management, child protection and equality and diversity.
A. We may require parents to withdraw or remove their child from The Red Hand Gang in the event that the
Manager considers the child to be disruptive or causing harm or distress to other children or
staff. Full details of how we manage behaviour are covered in our Behaviour Management Policy.
B. We will not tolerate The Red Hand Gang staff being spoken to in an abusive or threatening manner by parents
carers or children, such behaviour may result in the termination of a place.
C The Red Hand Gang fully recognises its responsibilities for Child Protection and ensures that we follow the
procedures set out by the Local Safeguarding Children Board and all staff have Enhanced and Current DBS certificates.
D The Red Hand Gang is committed to providing equality of opportunity and anti-discriminatory
practice for all children and families. See our Equality and Diversity Policy.
We accept no responsibility for any loss suffered by parents, arising directly or indirectly as a result
of The Red Hand Gang being temporarily closed or the non-admittance of your child to The Red Hand Gang for any other reason eg illness, holidays, bank holidays.
We accept no responsibility for children whilst in their parents care on company premises ie prior to
arrival or after pick up. We are not responsible or liable to parents and / children for any economic
loss of any kind. For damage to the child’s or parents property for any loss resulting from a claim made
by any third party or for any special, indirect of consequential loss or damage of any kind. Liability for
damage of such property is excluded except where caused by our negligence.
10) Accidents and Illness / allergies
A. We reserve the right to administer basic first aid and treatment when necessary. Parents will be
informed of all accidents and will be required to sign an accident form. For accidents of a more serious
nature involving hospital treatment all attempts will be made by The Red Hand Gang to contact the parents but
failing this we are authorised to seek medical attention although we are unable to authorise necessary
B. We will administer prescribed medication according to the medication form completed by
parents. Parents are responsible to ensure all medication goes home on a daily basis. None prescription
medication such as calpol may be given providing prior consent is given and
we will always telephone you for your permission to administer calpol.
C. If a child has an ongoing medical condition that requires special medical care we will check if our
insurance policy allows the child’s attendance and if any special requirements are needed, such as
training, doctors confirmation etc.
D. The Red Hand Gang must ensure that children are safeguarded against communicable
conditions If children present with a contagious condition such as chicken pox, headlice etc see our
exclusion policy, parents / guardians will be contacted to collect the child. We accept no
responsibility for children contracting contagious diseases / infestations. It is the parents’ responsibility
to read our exclusion policy and be aware of our current practice regarding contagious
conditions. Parents should not bring their children to nursery if they are aware of their child suffering
from illness/infestation/contagious condition.
E. Parents must inform The Red Hand Gang in writing of any allergies and appropriate action to be taken in the
event of an allergic reaction and keep The Red Hand Gang up to date with any changes.
A. Under no circumstances will a child be allowed to leave the setting with anyone unknown to the staff
unless the parent has previously arranged this.
B. Parents will not let other parents into the setting.
12) Non Solicitation of staff
During the term of this agreement and for the period of 6 months following termination (however
terminated) the parent/guardian will not seek to employ an employee of The Red Hand Gang. In the event that a parent does directly or indirectly employ a member of staff a finders fee of
up to £1000 may be charged
Any information provided by the parent / guardian to The Red Hand Gang will not be divulged to any third party
with the exception of information where the parent or guardian has given written authorisation and by
further exception to any request by a law enforcement agency or a potential safeguarding issue.
14) Agreement / variation / acceptance
The above terms and conditions are considered to be fair and reasonable. In the event of any term
found by a court of law to be unreasonable then the clause shall be removed but the agreement shall
remain in full force and effect.
These terms and agreement represent the entire agreement and understanding between the
parents and the nursery. There shall be no variation of this agreement unless it is in writing and made
between Gary Marshall-Stevens of The Red Hand Gang and the parent / guardian.
It is hereby recognised that The Red Hand Gang is managed by Gary Marshall-Stevens and the members of staff are
employees of The Red Hand Gang. Employees of the company are not authorised to amend the terms and
conditions in this agreement nor make agreements about payment of fees or admission.
It is important for the parent / carer and The Red Hand Gang to communicate with each other in order for things to
run smoothly. The Red Hand Gang has a monthly newsletter which is given out with invoices and copies are
always available in the reception area. The website and face book page have up to date information on.
By signing the booking form or Submitting the online booking form the parent / guardian has agreed to these terms and conditions.
These terms and conditions are on the website and it is the Parents / Guardians
responsibility to check for updates.